How to make a complaint

Our mission is to make car buying hassle and haggle free for everyone. If you find that your experience has turned out differently, then we want to try and put that right.

For complaints about carwow, please contact the carwow Customer Services team, using one of the options below. Where possible, complaints should be made in writing, so that the details of the complaint are clear and complete.

Email: hello@carwow.co.uk
Telephone: 0800 808 5885
Web: you can leave us a message here

We endeavour to acknowledge your complaint within 2 working days and hope to resolve all complaints that do not relate to a financial product, within 5 working days.

For complaints about dealers with whom we work, we recommend contacting the dealership in question, to begin with. Ultimately, they are most able to resolve your complaint and therefore they deserve the opportunity to do so first.

If you feel your complaint has not been adequately addressed, you have indicated this to the dealership themselves and no resolution has been offered, please refer your complaint to our Customer Services team using the details above.

We will investigate your complaint and work with the dealer to try and find a suitable resolution.

If relevant you can refer your complaint to the Financial Ombudsman Service which is an independent service that looks into disputes between financial businesses and their customers. Below are the details. You have six months from the date of our final response letter to refer your complaint to the Financial Ombudsman service.

Financial Ombudsman Address: Service Exchange Tower Harbour Exchange Square London E14 9SR

Tel: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

 

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